If resetting the printer cache does not clear your printing problem, try using
some a non-SAP application to print to it to see if it working correctly on the
network. This should at least narrow down the possibilities.
1. Log on to any client in the appropriate SAP system.
2. Go to transaction SPAD.
3. On the Spool Administration: Initial Screen screen, under the Devices/servers tab click the Output devices button.
4. On the Spool Administration: List of Output Devices screen, double click on the printer you need to reset.
5. On the Spool Administration: Output Device (Display) screen, click on the pencil picture-icon to switch from display mode to change mode.
6. On the Administration: Output Device (Change) screen, on the top-most menu bar click Edit → Reactivate.
7. On the same Administration: Output Device (Display) screen, on the top-most menu bar click Edit → Reset Cache.
8. On the same Administration: Output Device (Display) screen, on the top-most menu bar click Edit → NI Reset.
9. You may now leave the SPAD transaction.
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